Terms & Conditions
Booking Process
A 50% deposit of the cost of the tour/per person is required to reserve a space on our tours. Tour price is in US dollars. If paying with another currency, your credit card will be charged the current exchange rate available at the time of purchase.
A guest can also pay the full amount of the tour at the time of reservation.
If the 50% deposit is made, the balance for the tour is due 90 days before the start of the tour. An invoice will be emailed 30 days prior to final payment date.
Payment options include:
1) Credit card: By accessing the Cheese Journeys website. Here you will be offered options to pay by credit card using a secured site.
2) Check: Payable to “Cheese Journeys” and mailed to:
Anna Juhl, 8105 Burbank Avenue , Fredericksburg, VA 22407
Once an initial deposit or full payment is made, Cheese Journeys will send guests an electronic invoice reflecting the payment information. Cheese Journeys will provide each guest with additional information and several forms to complete. These include:
1) Introductory letter and travel tips
2) Detailed preliminary itinerary
3) Release of liability form - requiring review and signature
4) Questionnaire (note your interests, specific travel plans, health concerns/food allergies and emergency contact information)-requiring review and signature
5) Terms & Conditions - requiring review and signature
Once the above required documents are reviewed and three forms are completed, signed and returned to Anna Juhl at anna@cheesejourneys.com along with a deposit- your tour booking is complete.
Cancellation Policy
Cancellations Made by Guests
· Cancellations made 30 days or less from the date of your deposit:
· You will receive 100% refund if you choose to cancel your travel plans, less any processing fees if paid using our website or PayPal.
· Cancellations made after 30 days from the date of your deposit and before 90 days prior to the start of the tour:
o Guests who paid the full amount upon booking the tour: Cheese Journeys will refund 50% of the amount paid, less any processing fees. The remaining 50% of the amount paid may be used as a deposit for a different Cheese Journeys tour within one year from the travel start date of the initial tour booked. This option is based on the availability of a second tour and at the discretion of Anna Juhl, Cheese Journeys owner.
o Guests who paid the 50% deposit upon booking the tour: this deposit is now non- refundable. However, it may be used as a deposit for a different Cheese Journey within one year from the travel start date of the initial tour booked. This option is based on the availability of a second tour and at the discretion of Anna Juhl, Cheese Journeys owner.
· Cancellations made 90 days or less prior to the start of a tour, will result in the loss of the full amount paid for the tour.
Exceptions to this Cancellation Policy cannot be made for any reason, including personal emergencies. There is no partial refund for leaving a tour early or arriving late. If you anticipate any reason that you may need to cancel your reservation on our tour, please consider travel insurance (see below).
Cancellations Made by Cheese Journeys
Cheese Journeys reserves the right to cancel this tour in the event of:
· National/global disaster, health risk or any unsafe conditions in the travel area. Travel restrictions imposed by national or international government regulations due to Covid or any other cause.
· Insufficient enrollment for the tour 91 days prior to the tour.
Though a tour cancellation is very unlikely, all guests who booked a tour will receive an email from Cheese Journeys on or before 91 days to confirm the final status of the tour. Cheese Journeys will provide periodic updates prior to this deadline.
If for any of the above reasons the tour is cancelled by Cheese Journeys, deposits and payments, less any processing fees if guest paid using Pay Pal, will be returned to guests within 14 days. Cheese Journeys is not responsible for a guest’s non-refundable flight expense, any hotel or booking fees prior to or after the Cheese Journeys tour if Cheese Journeys is forced to cancel the tour. Please consider travel insurance (see below).
Travel Insurance
We highly recommend you purchase travel insurance. Life is unpredictable and you want to ensure you are financially covered if you need to change your travel plans.
There are several options including insurance through your credit card, insurance broker, airline, or travel agent. These websites below also provide travel insurance and can assist you to determine what option is best for you.
www. travelinsurance.com
www.travelexinsurance.com
ww.axatravelinsurance.com
Flights
All Cheese Journeys tours begin and end on location, therefore roundtrip travel (flights as well as train, bus or other transportation means) to the tour start/end location is not included in the tour price. At the time of booking, explore what flight options you prefer.
However, please wait to purchase your tickets until we have passed the potential cancellation date as noted in terms and conditions.
Changes to the Itinerary
Cheese Journeys reserves the right to make partial changes to the stated itinerary. This may be due to inclement weather or an emergency involving the host and/or producers, or Covid restrictions. We will do our best to keep any changes to a minimum.
Photo Release
During all tours, Cheese Journeys photographs activities, locations, and guests for use in marketing/publicity materials, or posts on social media and website. Please notify us if we are not free to use photographs of you for these limited purposes. If you do not inform us in writing that we are not to use photos that include you, it will be understood that you accept this.
Activity Level, Food Allergies, Health Limitations
Guests must be able to walk one mile per day unimpeded, which may include city and village streets, vineyards, farms and slight inclines. Guests will need to be able to walk unassisted up two flights of stairs and stand for 30 to 45 minutes during different days of the tour. If you have any concerns regarding activity level, please contact Anna Juhl. Please disclose any allergies, health conditions or physical restrictions on the Cheese Journeys questionnaire. If you have any specific concerns, please contact Anna at anna@cheesejourneys.com to discuss.
Yes, I have read and understand all details of the above Terms & Conditions and will comply with these specific guidelines as outlined.
Name ____________________________________________________
Date______________________________________________________